FAQs – Sankofa Holistic Counseling Services

Frequently Asked Questions

We understand that starting your journey with holistic therapy can bring up many questions. Our FAQ page is here to guide you with clear, helpful answers to the most common inquiries about our services, approach, and what to expect. Whether you’re curious about how holistic therapy works, session structure, insurance options, or how to get started, we’ve got you covered. If you don’t see your question here, feel free to reach out—we’re always happy to help!

What is the meaning of Sankofa?

(n.) (phr) “go back and fetch it”; we must look back to the past so that we may understand how we became what we are and move forward to a better future.

Where is your office?

I offer Teletherapy and in-person therapy.

My Teletherapy is conducted via Simple Practice (EHR platform) and is HIPAA-approved. You can do these sessions in the comfort of your home or any location.

In-person sessions are at 1542 Kuser Road Suite B8 Trenton, NJ 08619

What should I expect in your office space?

Sankofa Holistic Counseling Service offers a calming, safe, and non-judgemental atmosphere. There is a comfortable royal blue couch where you can unwind, relax, and talk.

What are your hours?

My appointment hours are Monday – Friday, 9:00 AM to 6:00 PM.

What is the length of the sessions?

Sessions are 50 minutes. I won’t abruptly end a session if the time is up. I will make room for it if we need extra time to complete our session correctly

Will I have homework between sessions?

Sometimes, I suggest a homework assignment we’ve either talked about or practiced during the session. Discussing homework assignments during the session can help us make more progress toward the goals we want to achieve.

How can I schedule an appointment?

Please call 862.402.2192 or email [email protected]

Do you take insurance?

United Healthcare

Oxford

Oscar Health

Aetna

Cigna

Blue Cross Blue Shield of Massachusetts

Horizon Blue Cross and Blue Shield of NJ

Anthem EAP – Bank Of America

Pending:

Quest Behavioral Health

United Healthcare Medicare Advantage

Horizon Blue Cross and Blue Shield of NJ Medicare Advantage

Carlin Behavioral Health

What is your cancellation policy?

I understand that life happens if you cannot make a scheduled appointment. I require 24 hours’ notification in advance. Otherwise, I will charge you the total rate. In the case of an emergency, I will try to reschedule your session within the week if I have an availability that works.

With whom do you work?

I provide services for the BIPOC community (he/him, she/her, they/them) ages 16-65.

How often should I come to therapy?

It depends on your goals and needs. Therapy is very individualized.

I will typically recommend that the first few sessions be weekly. Eventually, we can move toward bi-weekly sessions and possibly monthly sessions. I will frequently check in with you during the session to see where you are meeting your goals. Doing this allows me to schedule sessions accordingly.